At AssistIQ, we are committed to delivering timely, helpful, and efficient support to ensure a seamless experience for all our users. This Support Policy outlines how we provide assistance, our response times, support channels, and user responsibilities.
AssistIQ provides support for:
Technical issues or bugs affecting the functionality of the software.
Product setup, configuration, and usage guidance.
Feature inquiries and best practice recommendations.
Account management, billing, or subscription-related queries.
You can reach our support team through the following channels:
Live Chat: www.assistiq.live
Email Support: support@assistiq.live
Help Center: Access tutorials, FAQs, and documentation 24/7.
Our support team is available during the following hours:
Weekdays: Monday to Friday, 9:00 AM – 6:00 PM (GMT+1)
Emergency Support: Available 24/7 for critical issues impacting all users
We aim to respond within the following timeframes:
| Issue Severity | Response Time |
|---|---|
| Critical (System Down) | Within 30minutes |
| High (Major Impact) | Within 1 hours |
| Medium (Limited Impact) | Within 4 hours |
| Low (Minor Issues) | Within 8 hours |
At AssistIQ, we are redefining the future of virtual assistance with intelligent, reliable, and always-on AI support.